MSL Benchmarking Reports

The most comprehensive and authoritative resource on MSL original research.
2018 Most Common Term Companies Utilize to Describe Investigator Research

What is your current role?

How would you classify your company?

How many years of MSL/MSL Management experience do you have?

What term does your organization use to describe clinical studies initiated and managed by KOLs, physicians, individual investigators, etc.?

What term do you think should be used?

Global and USA Results

2018 Most Challenging Aspects MSLs Face When Engaging With KOLs

 What is your current role?

How would you classify your company?

How many years of MSL/MSL Management experience do you have?

As an MSL, which of the following is THE MOST challenging aspect when engaging with KOLs?

Global and USA Results

2018 Global Survey-Technology Utilization in KOL Engagements

What is your current role?

How would you classify your company?

How many years of MSL/MSL Management experience do you have?

How confident are you that you are always using the latest version of company approved materials when engaging with KOLs?

Which hardware do you prefer to use during face-to-face engagements with KOLs:

How many total slides are in the approved PowerPoint deck for the product you support which your company provides for formal presentations and/or face-to-face meetings with KOLs?

How would you describe your ability to quickly find and share company approved materials (PowerPoint slides, etc.) with KOLs when needed?

How would you rate the different software solutions provided to you by your company (CRM, tablet, software, etc.)?

Global and USA Results

2018 MSL & MSL Manager Salary Pay Gap Based on Gender

Is there a Gender Pay Gap Among U.S. MSLs or MSL Managers?

Is there a Gender Pay Gap Among U.S. MSLs?

Did you negotiate the most recent base salary you were offered?

Is there a Gender Pay Gap Among U.S. MSL Managers?

USA Results

2018 Global Survey - Insights on MSL/KOL presentations including frequency, time spent organizing, and materials utilized

What is your current role?

How would you classify your company?

How many MSLs are there on your immediate team (within the same TA, supporting the same product/indication, counting yourself if appropriate)?

Does your company provide you an approved PowerPoint slide deck(s) for formal presentations and/or face-to-face meetings with KOLs?

Via which channel do you typically receive company approved PowerPoint slide deck(s)?

 Is it difficult to keep track of the latest/most up to date version of the company provided PowerPoint slide deck(s)?

 How many PowerPoint Presentations do you present to KOLs in a typical week?

For a typical visit with a KOL, how long does it take you to reorganize/adapt the company provided PowerPoint Slide deck(s) for your presentation?

 For a typical interaction with a KOL, I tend to use:

Global and USA Results

 

2017 Global Survey - KOL Engagement Planning - What is Actually Happening?

What is your current role?

How would you classify your company?

How many years of MSL/MSL Management experience do you have?

Typically, how well do your company resources prepare (in terms of profile information) you for engaging with a KOL for the first time?

Typically, how much time do you spend conducting external research (i.e. not company resources) utilizing internet searches of a KOL’s profile and background prior to meeting in person for the first time?

What is THE MOST important detail to know about a KOLs’ profile and background prior to meeting them for the first time?

What is the 2nd MOST important detail to know about a KOLs’ profile and background prior to meeting them for the first time?

Global and USA Results

2017 Global Survey - The Best/Most Common Term Used for Key Opinion Leaders (KOLs)

What term does your company use when referring to the physicians and other health care providers whose opinions are highly regarded and influence other physicians (i.e. sometimes referred to as KOL)?

What term do you think should be used?

Do you think “Key Opinion Leader (KOL)” is the best Term for describing these individuals?

Should the healthcare industry (Pharmaceutical, Biotechnology, Medical Device, Diagnostic, CRO etc.) use a single universal term for describing these individuals?

Global and USA Results 

2017 MSL Excellence Study
2017 Global MSL Salary & Compensation Survey

Participant Demographics – What is your current role?

Participant Demographics – How many non-people management employment levels are available within the MSL function (or equivalent) at your organization such as Sr. MSL, Level 1 etc.?

Participant Demographics – In which country do you work?

Participant Demographics – How would you classify your company?

Participant Demographics – How many years of MSL and/or MSL management experience do you have?

Participant Demographics – What is your highest academic background?

Participant Demographics – What Therapeutic Area best describes your responsibility? (You may select more than one if appropriate.)

Participant Demographics – What is your gender?

What is your current annual base salary?

Did you negotiate the most recent base salary you were offered (even if it was a merit increase for the same company/role)?

As a result of negotiating, what was the percentage increase you received in your final base salary offer?

If you received a SIGN-ON bonus as part of your new hire compensation, what was the amount of the bonus?

Have you had a base salary increase in the past 12 months? If yes, please select the closest percentage (%) range to your actual salary increase.

If you received a (year-end, quarterly, semi-annual etc.) bonus, what was the total amount paid in the last 12 months?

Please indicate as a percentage of your base salary, the maximum bonus you are eligible for annually.

As part of your compensation package, during the last 12 months, did you receive any company stock or stock options?

Indicate the value of stock options you received during the last 12 months as part of your compensation

Which of the following benefits do you receive as part of your overall compensation?

Which of the following are benefits that you currently DO NOT receive as part of your overall compensation but would like to receive?

As part of your compensation, how many Paid Time Off (holiday or vacation time) days do you receive each year?

USA Results

UK Results

Spain Results

Portugal Results

France Results

Germany Results

Canada Results

Australia Results

India Results

Netherlands Results

Turkey Results

Taiwan Results

Brazil Results

Italy Results

Mexico Results

Global Results

2016 Global MSL Salary Survey: Is There a Gap in Pay Based on Gender?

Is there a Gender Pay Gap Among U.S. MSLs or MSL Managers?

 

2016 MSL Salary Survey: Gender Pay Gap

2016 Global MSL Salary & Compensation Survey

Participant Demographics – Are you currently a Medical Science Liaison or do you manage MSLs?

Participant Demographics – What is your current role?

Participant Demographics – How many non-people management employment levels are available within the MSL function (or equivalent) at your organization such as Sr. MSL, Level 1 etc.?

Participant Demographics – In which country do you work?

Participant Demographics – How would you classify your company?

Participant Demographics – How many years of MSL and/or MSL management experience do you have?

Participant Demographics – What is your highest academic background?

Participant Demographics – What Therapeutic Area best describes your responsibility? (You may select more than one if appropriate.)

Participant Demographics – What is your gender?

 What is your current annual base salary range?

Have you had a base salary increase in the past 12 months? If yes, please select the closest percentage (%) range to your actual salary increase.

If you received a bonus, what was the amount paid in the last 12 months? (If part

-time or in the role for less than 12 months, please select the equivalent of a yearly bonus.)

Please indicate as a percentage of your base salary, the maximum bonus you are eligible for annually.

As part of your compensation package, during the last 12 months, did you receive any company stock or stock options?

Which of the following benefits do you receive as part of your overall compensation? (Select all that apply)

Which of the following are benefits that you currently DO NOT receive as part of your overall compensation but would like to receive? (Select all that apply)

 

USA Results

Canada Results

France Results

Germany Results

Australia Results

Italy Results

Portugal Results

Spain Results

Switzerland Results

UK Results

Brazil Results

Global Results

2016 MSL Onboarding & Training Survey

Participant Demographics – Are you currently a Medical Science Liaison (or equivalent title) or do you manage MSLs?

Participant Demographics – What is your current role?

Participant Demographics – How long have you been in your current role?

Participant Demographics – In which country do you work?

Participant Demographics – How many years of MSL and/or MSL management experience do you have?

Participant Demographics – How would you classify your company?

Participant Demographics – What is your highest academic background?

Participant Demographics – What Therapeutic Area best describes your responsibility? (You may select more than one if appropriate.

Participant Demographics – How many MSLs are there on your immediate team (within the same TA, supporting the same product/indication, counting yourself if appropriate)?

Participant Demographics – Is your MSL team or the MSL function new (less than 1 year) to your company, product or TA?

Does your company have a formal MSL onboarding program?

Is the program as comprehensive as it should be?

What are the primary reasons a formal onboarding program is not offered?

What are the primary reasons the onboarding program is not as comprehensive as it should be?

How has the onboarding training budget changed over the past five years?

Did YOU receive any type of formal onboarding training?

Did your initial or onboarding training primarily consist of being given a set of reprints, journal articles or other materials related to the product or disease state for self-study?

What other types of training materials did YOU use?

What type of training method(s) did YOU utilize?

Which training method(s) do you prefer?

Which type of technology was utilized for your onboarding training program?

Which type of technology do you prefer to use for training?

What topics were covered during your initial or onboarding training?

Which topics are most important to cover for newly hired MSLs? Please rank at least the top 3

Were you required to take any assessments or exams to evaluate your knowledge on any part of your initial onboarding training?

Which topic(s) were you required to take any assessment(s) or exam(s) to evaluate your knowledge?

How should the effectiveness of training programs be evaluated?

Who primarily conducted your initial onboarding training?

How long did your initial formal MSL onboarding training last?

In general, what is the total duration of the initial onboarding training program for newly hired MSLs

How satisfied are you overall with your initial onboarding training program?

How satisfied are you with each of the following aspects of your training?

  • The initial (onboarding) training about disease state, therapeutic area, and/or product that the company provided to you?
  • The ongoing internal training this company has provided to you?
  • The initial (onboarding) training related to the MSL role, the company, compliance, and other business related issues that the company provided to you?
  • Funding for ongoing external training and seminars to help with your career development?

How effectively did your initial onboard training prepare you for the role?

How effectively did your initial onboard training prepare you to engage with KOLs and other healthcare providers?

Is progress tracked or monitored during the onboarding training program to ensure the training took place as designed?

Is formal feedback (e.g. surveys) collected from new hires regarding the effectiveness of the training program for the purpose of evaluating and revising the onboarding program?

Does your company have a formal ongoing MSL training program?

How often should MSLs participate in ongoing training?

Have you ever completed formal MSL / KOL interaction or engagement skills training?

Do you think it would be valuable if the company were to offer formal MSL / KOL interaction or engagement skills training?

As part of your initial onboarding training, did you receive specific training on compliance including on-label vs off-label discussions as an MSL?

Were you required to take any assessments/exams to evaluate your knowledge of the compliance training?

Is ongoing compliance training including on-label vs off-label discussions available from your company?

Are you able to define off-label promotion?

Do you have a clear understanding of the difference between “scientific exchange” of information and illegal promotion?

Are there specific compliance policies (ex. Standard Operating Procedures) in place specifically for on-label vs off-label discussions at your company?

Do you have a clear understanding what you can and can not proactively or reactively speak about to KOLs and other healthcare providers?

As part of your initial onboarding training, did you receive specific training on how to legally and properly use re-prints when in discussions with KOLs and other healthcare providers?

 USA MSL Results

USA MSL Manager Results

Overall Results

Global MSL Results

 Global MSL Manager Results

 

2015 Global MSL Salary Survey

Participant Demographics – Gender and Role

Participant Demographics – Years of Experience

Participant Demographics – Company Type

Participant Demographics – Education

Participant Demographics –MSL levels (Sr. MSL, Level 1 etc.) at company

Participant Demographics – Therapeutic Areas

What is your gender?

What is your highest academic background?

How many years of MSL and/or MSL management experience do you have?

How would you classify your company?

What Therapeutic Area best describes your responsibility?

Did you negotiate the most recent base salary you were offered (even if it was a merit increase for the same company/role)?

As a result of negotiating, what was the percentage increase you received in your final base salary offer?

If you received a SIGN-ON bonus as part of your new hire compensation, what was the amount of the bonus?

Have you had a base salary increase in the past 12 months?

If you received a bonus, what was the total amount paid in the last 12 months?

As part of your compensation package, during the last 12 months, did you receive any company stock or stock options?

As part of your compensation, how many Paid Time Off (holiday or vacation time) days do you receive each year?

Which of the following benefits do you receive as part of your overall compensation?

Which of the following are benefits that you currently DO NOT receive as part of your overall compensation but would like to receive?

USA Results

UK Results

Spain Results

Italy Results

Germany Results

France Results

Canada Results

Brazil Results

Australia Results

Global Results

2015 Global MSL Job Satisfaction Survey

Are you currently a Medical Science Liaison (or equivalent title) or do you manage MSLs?

Overall, how satisfied are you with your current employer?

How likely are you to recommend working here to a colleague or a friend?

How long have you been with your current employer?

How many years of MSL and/or MSL management experience do you have?

In which functional area do you report?

What company do you work for?

Overall, how satisfied are you with your current job?

How satisfied are you with the information you receive from management on what is going on with your team or within your department?

How important is your role to the success of the company?

Do you feel the travel expectations for your role are…?

Do you feel the number of relationships that you are expected to manage with KOLs, Thought Leaders, and Physicians are…?

How much do you trust what your manager is telling you?

How satisfied are you with the company culture?

How satisfied are you with each of the following aspects of your professional development?

Do you understand what is expected for your career advancement at your company?

Is there a formal MSL career growth plan in place within your company (e.g., MSL to Sr. MSL, MSL 1 to MSL 2)?

Is there a formal MSL career growth plan in place within your company (e.g., MSL to Sr. MSL, MSL 1 to MSL 2)?

How well do you understand how your performance is measured?

How satisfied are you with each of the following aspects of your salary and benefits?

Are you proud to work for this company?

Do you feel your job provides you with a sense of meaning and purpose?

Do you look forward to going to work?

Do you feel this company has created an environment where you can perform your best?

How much of a difference do you feel your job makes in the lives of patients?

How likely are you to continue your career with this company for at least two more years?

Why might you consider a career or company change?

USA Results

Full Report

Global Results

Europe Results

Asia Results

2015 Global MSL KPI and Metrics Survey

Participant Demographics – Are you currently a Medical Science Liaison (or equivalent title) or do you manage MSLs?

Participant Demographics – What is your current role?

Participant Demographics – In what country do you work?

Participant Demographics – How would you classify your company?

Participant Demographics – How many years of MSL and/or MSL management experience do you have?

Participant Demographics – What is your highest academic background?

Participant Demographics – What Therapeutic Area best describes your responsibility? (Select all that apply.)

Participant Demographics – What is your gender?

How many drugs and/or devices do you or your MSL team support?

In what stage is the drug that you or your MSL team spend most of the time supporting?

How would you explain to senior management the value that you produce for your organization?

How satisfied are you with how MSL performance is measured in your organization? Why?

Which quantitative metrics ARE used in evaluating the MSLs within your organization?

Which quantitative metrics SHOULD BE used to clearly demonstrate the value that MSLs

provide to the organization?

What qualitative measures ARE used for evaluating the MSLs within your organization?

Which qualitative measures SHOULD BE used to clearly demonstrate the value that MSLs provide to the organization?

On average, how many times do you interact with KOLs and other physicians via each of the following channels in a typical quarter? (Face-to-face, Telephone, Email, Other)  

On average, what percentage of time do you spend on interacting with KOLs and other physicians via each of the following channels in a typical quarter? (Face-to-face, Telephone, Email, Other)  

On average, what percentage of your time is spent in proactive versus reactive

engagement with the KOLs you engage with?

How often do MSLs in your team communicate formally within the team/department (e.g., team meetings, department meetings) regarding field activities?

How often do MSLs in your team communicate formally with commercial or brand teams (e.g., inter-departmental meetings) regarding field activities?

How often are your MSL team meetings held in each of the following formats? [Virtual face to face meeting using online video (e.g. Facetime, Skype), Live in person face to face meetings, WebEx or teleconference meetings)

How often does your organization conduct performance reviews for MSLs on your team (i.e., evaluation of each individual MSL)?

What time period is most typically used for tracking KPIs (Key Performance Indicators)?

What are the challenges you see of measuring the value of the MSL role?

USA Results

Full Report

Global Results

Europe Results

Asia-Pac Results

2015 MSL Performance & Competencies Report

Are KOLs becoming less accessible to MSLs?

How can MSLs compete more effectively?

What does an Excellent Communicator do exactly?

Full Report

2014 Global MSL Salary Survey

Participant Demographics – Gender and Role

Participant Demographics – Years of Experience

Participant Demographics – Company Type

Participant Demographics – Education

Participant Demographics –MSL levels (Sr. MSL, Level 1 etc.) at company

Participant Demographics – Therapeutic Areas

What is your gender?

What is your highest academic background?

How many years of MSL and/or MSL management experience do you have?

How would you classify your company?

What Therapeutic Area best describes your responsibility?

Did you negotiate the most recent base salary you were offered (even if it was a merit increase for the same company/role)?

As a result of negotiating, what was the percentage increase you received in your final base salary offer?

If you received a SIGN-ON bonus as part of your new hire compensation, what was the amount of the bonus?

Have you had a base salary increase in the past 12 months?

If you received a bonus, what was the total amount paid in the last 12 months?

As part of your compensation package, during the last 12 months, did you receive any company stock or stock options?

As part of your compensation, how many Paid Time Off (holiday or vacation time) days do you receive each year?

Which of the following benefits do you receive as part of your overall compensation?

Which of the following are benefits that you currently DO NOT receive as part of your overall compensation but would like to receive?

Full Combined Global Results (6 separate regions)