We now offer customized training for Medical Science Liaison teams!

Customized MSL Training Programs and Topics

The following are some of the topics we offer customized training for MSL teams. Our training programs are based on real-world experience from those that have managed and trained MSLs as well as insights gained from best-in-class MSL teams. The content of the training has been developed using a variety of best practices that are currently utilized by successful MSL teams.

  • New MSL team launch strategy
  • Effectively working with cross-functional teams (i.e. sales, marketing etc)
  • Building effective long term value-added ethical KOL relationships
  • Emotional Intelligence for MSLs
  • How to critically evaluate and read a research paper
  • KOL Mapping and Strategy. How to build it to fit into a Medical Strategy. Learn all the necessary questions to Identify, Map, Profile, Benchmark, Segment, Effectively engage and create appropriate internal processes.
  • Active listening for MSLs
  • Body language for MSLs
  • Pre and post KOL visit strategy and creating objectives for each visit
  • Developing a Specific Strategy and plan for each KOL
  • Gathering Insights from KOLs. What is an Insight? What is actionable? What do you do with them? How do they fit into the Medical strategy
  • Competitive intelligence
  • Investigator led research (IITs ISTs etc.) communication strategy
  • Developing and utilizing MSL KPI’s and Metrics
  • Conference planning and strategy
  • Effectively managing Advisory Boards
  • Advanced presentation and communication skills
  • Maximizing MSL performance

Three of our most requested customized MSL Training Programs


Presentation & Communication Skills

This training provides both newly hired and experienced MSLs the skills necessary to be successful and topics covered include:

  • Effective KOL communication skills 

  • Personalized 1×1 in-depth MSL presentation skills training

  • Emotional Intelligence
  • and more

How to Critically Evaluate a Research Paper

One of the unique aspects of this training is the ability for you to receive multiple tools to help you critically evaluate papers. Topics covered in this training include: 

  • Extracting the most important information from a paper

  • Judging the clinical significance of a paper

  • Identifying the type of paper MSLs need to read to get the information they are looking for


Maximizing Performance

This training will provide unique insights and skills to maximize MSL performance, which will enable the MSLs to stand out from other MSLs when engaging with KOLs and understand how to add value to the relationship regardless if the engagement is virtual or live. Topics covered in this training include:

  • How to target NEW KOLs
  • Learning that MSLs can provide the greatest value
  • Learning how to use emotional intelligence to improve your effectiveness

Interested in other topics?

Request a proposal for a customized program.

Where have we recently trained MSL teams?

Some of the MSL teams that we have trained

Some of our Testimonials

What some MSL Leaders Say About Our Live Training Programs

“ The MSL Society is a tremendous training partner.  The team is expert at developing and delivering relevant, specific, and applicable learning opportunities for our MSL and Medical Affairs colleagues.  Because of their complete integration into the MSL community, the MSL Society also always keeps the MSL needs at the center of the training and takes great effort to ensure that the topic or skills are going to be applicable in the field and improve the quality and value of KOL interactions. ”

Belinda Gist, PhD

Director, Medical Affairs Learning & Development, Kite Pharma, a Gilead Company

“Samuel is a wonderful instructor. He is knowledgeable and presented real world data from recent surveys on MSL activity, competencies, and value as well as KOL perspectives in today’s dynamic healthcare landscape. Excellent interactive training course and excellent trainer!”

Susan Malecha, PharmD

Senior Director, Medical Affairs, Puma Biotechnology

“Samuel from the MSL Society recently ran a three day workshop for our Medical Affairs team, a mixture of infield and office roles (who also go in the field). The program was well-received with feedback rating of 4.38/5 for “the program will help me work more efficiently or effectively in my role” where 5 is strongly agree. Most valuable learnings for the team were practical considerations for KOL engagement planning, insights capturing and sharing, structured processes to help decision making and effective KOL calls, clear communication tips, consistent terminology,  and importance of preparation.  The workshops had a good mix of discussion and information provision with a focus on immediate learnings that could be incorporated into real-life examples. Samuel has strong presentation and moderation skills and brings an immense amount of energy and passion that kept the energy high in the room throughout.”

Jonathan Anderson, MD, PhD

Regional Head of Medical Affairs, Asia Pacific, Seqirus

“ We just had our MSL Meeting. One of the best decisions I made in preparation for the meeting was to partner with Samuel Dyer and the MSL Society. Samuel delivered a virtual training which was interactive and lively. He made the overall experience as if he was sitting right next to us in the same room even though we were a couple thousand miles away! I highly recommend Samuel and the MSL Society for MSL training especially virtual training which provided us more flexibility and the opportunity to schedule several sessions for our growing MSL team. We have already planned the next MSL Society training program taking place in a few months!”

Victor Zaporojan, MD

Director, Global Medical Affairs, Vericel Corporation

“ With a field Medical team of different levels of experience, we approached Samuel Dyer and the MSL Society for a customized training session. Samuel and Heliana, built an agenda specific to our needs and customized their program to maximize the value to us. They clearly understood what we were looking for and delivered as promised! The session was excellent and the team was very pleased to have had the opportunity to attend. Samuel is very knowledgeable and the quality and breadth of his data were reflective of his extensive experience. I highly recommend the MSL Society!”

Walid Shammas, MD

Head, Medical Affairs , Ferring Pharmaceuticals

“As our MSL team has rapidly expanded, there was a need to provide training for medical professionals who are new to industry and the MSL role.  The MSL Society did an outstanding job of listening to our objectives and designing a 3-day MSL onboarding program to meet our unique needs.  Samuel Dyer and his entire team worked tirelessly to ensure the training met our expectations and they did not disappoint.  They were a pleasure to work with and would highly recommend the MSL Society as a training resource for Medical Affairs Field Teams.”

Cindy Maas

Director, Hematology/Oncology Field Medical Team, Sanofi

“On July 16-18, the Third Annual LATAM MSL Training was held in Lima, Peru. The Meetings main objectives aimed at upskilling MSL’s presentations and communication performance driving the skills development of our MSLs to the highest standards. Thirteen MSLs, both seniors and new comers, and four line managers participated in very interactive and hands on workshops, facilitated by the International MSL Society. The training was very fruitful, extremely enriching the MSLs’ experience as it merged communication skills with science contents. It was a great contribution to the LATAM MSLs daily work as they could practice with their own slides and learned how to deal with the most frequent and difficult situations during KOLs´ interactions. I am in hope of partnering with the MSL Society in future activities. Thanks to Dr Samuel Dyer & All MSL Society Team!”

Marcio Pineli, MD

Senior Medical Manager LATAM, Takeda

“I can’t thank the MSL Society enough for the excellent workshop you conducted regarding KOL Relationship Development, Communication and Maximizing Performance.  The content you presented perfectly aligned to the needs of our team and was relevant to what we do every day.  I saw individual growth in the team members from one day to the next and as a whole found the workshop established a deeper team trust and a foundation of support.  Most importantly, I have already received great success stories from the team as they are implementing what they learned.  We look forward to working together again in the future and I would highly recommend the MSL Society training programs to others.”

Carla Nikkel, RD, LD, CDE, CDTC

Director, Medical Affairs, Valeritas, Inc.

“The Medical Science Liaison Society provides a great deal of up to date, pertinent and valuable resources (written, WebEx, live events) for Medical Science Liaisons (MSL), MSL Managers, Medical Affairs leadership as well as those wanting to enter in to the MSL role.   The Society pulls upon a vast amount of clinical experience from the members as well as a strong advisory board of experts in the field.  Dr. Samuel Dyer brings to the table a strong career background that includes the development and training of MSL teams.  Live and WebEx trainings for MSL candidates is extremely well received and feedback is very positive.  I feel the MSL Society would be a great choice for an MSL onboarding program.”

Elizabeth Kupferer, PhD

Regional Director, MSLs, Novartis

“It has been a privilege to be involved in the MSL Society Presentation & Communication Skills program as a trainer in their cutting edge and most up to date educational programs. They have structured the programs to be highly interactive and provide the most important topics for training. From MSL function, best practices and regulatory guidelines to more complicated topics, such as metrics and ROIs. As a Medical leader in the Pharma world, I’m well aware of this changing environment and challenges facing MSL teams and managers.”

Michael Milane, MD, MBA

Chief Medical Officer, Biofrontera Pharmaceuticals

What some MSLs Say About Our Live Training Programs

“Samuel provided a 3 day MSL training that was masterfully delivered and very well thought through. After 4 years in the job and a number of formal and informal trainings (including Samuel’s book and some of the MSL Society resources), the course still gave me the opportunity to revisit the fundamentals, become more aware of the areas where I need to improve and discuss strategies and techniques to do so. The scenarios and discussions with colleagues were very enriching. I would definitely recommend this course to any MSL who, like Samuel and I, think it’s one of the best jobs in the world!”

Marc Giry-Laterriere, PhD

Medical Science Liaison, CSL-Behring Australia

“Samuel and Heliana delivered a tailored, informative 2-day training module for our MSL team, which is made up of individuals with diverse backgrounds and MSL experience. This said, Samuel’s presentations were impactful and data-driven, which resonated well with the team. Further, Samuel incorporated thought-provoking competency and soft-skills workshops that engaged the entire group. Thank you for the opportunity to learn and develop as an MSL, Samuel and Heliana!”

Mason Yeh, PhD

Medical Science Liaison, UCB Pharmaceuticals

“I just had a 1-day training conducted by Samuel Dyer and the MSL Society. The command was ambitious for this short amount of time. Samuel succeeded to make this time very beneficial for me and my MSL colleagues. Samuel shared with us many critical insights from surveys performed with KOLs. We had 5 different workshops on best practices such as how to bring more value to KOLs, how to build trust with KOLs, how to maximize and plan calls with KOLs. Although I have been an MSL for almost 5 years, this training session was a great opportunity for me to be updated with the quickly evolving MSL role. I definitely feel better equipped after this training by the MSL Society. Thank you Samuel and Heliana Sula. I will advocate for you to come back soon to Ferring to provide more training!”

Frédéric Mille, PhD

Medical Science Liaison, Ferring Pharmaceuticals-Canada

“As a new MSL, The MSL Society Training session was the perfect opportunity to reassure my understanding of the role, and validate my current approach to my role. Samuel was able to share insights and knowledge from global markets regarding the role expectations, functions and how to effectively cultivate long-standing relationships with KOL’s. It was a valuable 3-day workshop – I highly recommend it to all MSLs or even other roles within Medical Affairs.”

Tania Atanasovska, PhD

Medical Science Liaison, Seqirus - Australia

“I had the great opportunity of participating in MSL Presentation Skills training program conducted by the MSLS in Miami. It was a true pleasure meeting with and interacting with Dr. Samuel Dyer, Ms. Heliana Sula and Mr. Jeff Kraemer. The training program exceeded beyond any expectation I could possibly have. My experience with MSL training program was nothing less than extraordinary. The content of the program, and practical activities were designed to improve the skills of each participant to make the right/proper preparations in order to succeed as an MSL. As a result of the training, I am much more confident and better prepared to engage with KOLs including what to expect and what to avoid. It was a great learning experience, and I highly recommend this program to any MSL!”

Tiama Chaar, PhD

Medical Science Liaison, Sanofi

“Having just completed the MSL Presentation and Communication Skills Program this past weekend, I would highly recommend this training to anyone looking to make the transition into their first MSL role, as well as new MSLs. This program provides great insight into the role of the MSL, the overall landscape in which an MSL works, and provides a phenomenal small-group atmosphere with a lot of personalized interaction to help build and enhance your communication and presentation skills. Thank you Samuel, Heliana and Jeff for providing such a great program and atmosphere to learn!”

Jeremy Draper, PhD, MBA

Medical Science Liaison, Eli Lilly

“I just returned from the 3-day program in Durham, NC and am still feeling absolutely inspired and energized from the experience. There is absolutely nothing like this program out there, and I feel honored to have been able to participate. Samuel Dyer and Heliana Sula have created a program that challenged, inspired and redefined how I approach KOL presentations and communication. Any self-doubt I may have had prior to this training was replaced with tips, tools and newly discovered skills. This was hands-down the most effective educational program I have ever attended.”

Bethany Nickerson PharmD, BCPS, BCGP

Medical Science Liaison, Seattle Genetics

“As a new MSL, my experience with Dr. Dyer’s training for effective communication and presentation skills was awesome!  I feel like I have a great format to use as I continue to develop in my role.  The interactive practice helped get me out of my comfort zone in a very safe environment. Hope to be back soon! “

Diane Tudor, RD, CDE

Medical Science Liaison, Valeritas